Outlook 2002-2003

Introduction Level Course

Description
This course aims to introduce the components of Microsoft Outlook and provide the basic skills necessary for participants to send and receive mail, schedule appointments and insert events, manage a contact list, create notes, manage a task list and use the Journal.

Learning Outcomes

Upon completing this course, participants will be able to:

• Start and end a session with Outlook 
• Identify the main areas of the Outlook interface
• Address, create and send messages
• Read, print and store messages
• Create personal distribution lists
• Create and edit appointments and events in the Calendar
• Create and maintain a contact list
• Create and maintain a task list
• Use the Journal to track documents
  

Pre-requisites

• Understanding of computers and the ability to use them comfortably.

Course Content

Exploring Outlook

Starting Outlook

Using The Outlook Interface

Using Menus

Displaying and Hiding Toolbars

Using The Outlook Bar

Using The Outlook Today Page

Using The Folder List

Using the Address Bar

Changing Folder Views

Exiting Outlook

Working With The Office Assistant

Hiding/Displaying The Office Assistant

Using The Office Assistant

Finding An Answer

Changing Office Assistant Options

Using As a Question

Using Outlook Messaging

Using Outlook’s E-mail Features

Working with Word Mail

Sending A Message

Using The Address Book – Message Window

Opening A Message In The Inbox Folder

Using the Preview Pane and AutoPreview

Sending And Receiving Messages

Viewing Sent Messages

Replying To A Message

Forwarding A Message

Printing From The Information Viewer

Printing From The Message Window

Changing The Message Format

Managing Messages

Saving A Draft Version Of A Message

Flagging A Message For Follow Up

Navigating Through Open Messages

Changing The Read Status Of A Message

Sorting Messages

Deleting A Message

Moving A Message To A Different Folder

Emptying The Deleted Items Folder

Archiving A Folder

Working With Components And Office

Creating A Signature

Selecting A Default Signature

Inserting An Signature

Creating An Autotext Entry

Inserting A File Into A Message

Saving A File Attachment

Opening A File Attachment

Inserting A Hyperlink Into A Message

Saving Messages As Files

Creating And Posting Office Documents

Sending Office Documents

Using The Office Clipboard

Using Outlook Messaging Features

Setting Message Options

Setting Message Tracking Options

Viewing The Message Delivery Status

Recalling A Message

Hiding and Displaying Header Fields

Scheduling With The Calendar

Opening The Calendar

Navigating The Calendar

Scheduling A New Appointment

Adding A Task To The TaskPad

Scheduling An Event

Applying Colour To The Calendar

Editing Calendar Items

Setting A Calendar Item As Recurring

Moving Calendar Items

Printing Calendar Information

Deleting Calendar Items

Managing Meetings

Scheduling A Meeting

Scheduling A Resource For A Meeting

Accepting/Declining Meeting Requests

Proposing A New Meeting Time

Checking Meeting Responses

Updating A Meeting

Cancelling A Meeting

Creating Group Calendars

Managing Contacts

Opening The Contacts Folder

Adding A Contact

Editing A Contact

Flagging A Contact For Follow-Up

Organising Meetings

Tracking All Activities For A Contact

Printing Contacts Information

Deleting A Contact

Working With Tasks

Opening The Tasks Folder

Adding A Task

Creating A Recurring Task

Editing A Task

Marking A Task Complete

Sorting And Reordering Tasks

Assigning A Task To Another Outlook User

Accepting/Declining Tasks

Indicating The Progress Of A Task

Sending A Status Report

Viewing Tasks Assigned To Others

Printing Tasks Information

Deleting A Task

Using The Journal

Opening The Journal Folder

Creating A Journal Entry

Assigning A Contact To A Journal Entry

Modifying Journal Entry Types

Changing The Journal View

Deleting A Journal Entry

Working With Notes

Opening The Notes Folder

Creating A Note

Opening A Note

Printing A Note

Deleting A Note

Organising Outlook Items

Assigning An Outlook Item To A Category

Modifying The Master Category List

Creating A New Folder

Deleting A Folder

Using A Simple Find

Using An Advanced Find

Using The Ways To Organise Pane

Using AutoCreate

Viewing The Reminder Window

Customising Outlook Views

Adding A Field To The Information Viewer

Sorting Items In A Folder

Removing Fields – Information Viewer

Defining A Custom View